FAQ
Frequently Asked Questions (FAQ)
1. What kind of products do you sell?
We offer a wide variety of high-quality and fun toys for children. All our products are designed to promote creativity, learning, and safe play.
2. Where do you ship from?
We ship all orders from our main fulfillment center in Poland. Delivery times may vary depending on your location.
3. How long does shipping take?
Standard delivery within the EU usually takes 5–9 business days. International orders may take up to 14 business days. You'll receive a tracking link as soon as your order is dispatched.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly through the link provided in the email.
5. Do you offer international shipping?
Yes, we ship worldwide. Please note that customs duties or taxes may apply depending on your country’s import regulations.
6. Can I cancel or change my order?
If your order has not yet been shipped, we may be able to cancel or modify it. Please contact us at support@mobaltis.com as soon as possible.
7. What is your return policy?
You can return unused products within 14 days of receiving them. The items must be in original condition and packaging. Please visit our Return Policy page for detailed instructions.
8. My product arrived damaged. What should I do?
We’re sorry to hear that! Please send us an email with a photo of the damaged item to support@mobaltis.com, and we’ll assist you with a replacement or refund.
9. Are your toys safe for children?
Yes. All our toys comply with EU safety standards and are tested for age-appropriate use. Please refer to product descriptions for age recommendations.
10. How can I contact customer service?
You can reach us via email at support@mobaltis.com or through our Contact Page. We typically respond within 24–48 hours.