Shipping Policy
Shipping Policy
Thank you for shopping at mobaltis.com. We are committed to delivering your toys safely and quickly. Please review our shipping policy to understand how your order will be processed and shipped.
1. Shipping Locations
We currently ship within the European Union. If your country is not listed at checkout, please contact our support team and we will try our best to assist.
2. Processing Time
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Orders are processed within 1–2 business days after receiving your payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Time & Delivery
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Standard Shipping (EU): Estimated delivery time is 3–7 business days.
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Please note that delivery times may vary depending on the destination country, customs processing, and courier delays.
4. Shipping Costs
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Shipping fees are calculated at checkout based on your location and the weight of the order.
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We occasionally offer free shipping promotions. Keep an eye on our homepage or subscribe to our newsletter.
5. Tracking Your Order
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As soon as your order is shipped, you will receive a tracking number via email or SMS.
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You can track your parcel directly through our courier partner's website.
6. Delivery Issues
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If your package is lost, damaged, or significantly delayed, please contact us at support@mobaltis.com with your order number.
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Claims for missing or damaged items must be submitted within 14 days of delivery.
7. Customs & Import Fees
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For countries outside of Poland, import duties, taxes, or customs fees may apply. These charges are the responsibility of the customer.
8. Contact
If you have any questions regarding our shipping process, feel free to reach out:
Mobaltis.com
Operated by: REDOK Sp. z o.o.
📍 ul. Grzybowska 80/82, lok. 700, 00-844 Warszawa, Poland
📞 +48 726 934 139
✉️ support@mobaltis.com
KRS: 0001172006
NIP: PL5273163488
REGON: 541683951